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Pool Resort Frequently Asked Questions


Q: What time is check-in and check-out?

Check-in 2.00 pm

Check-out 10.00 am

Q: Do you require a security bond upon check-in?

A copy of a current credit card is taken on check-in and also copy current drivers licence

Q: Is after hours check-in available?

Our afterhours answering service takes care of all afterhour checkins. This procedure is very easy to use.

Q: Can I have a late check-out?

Yes, at the discretion of management/or on availability

Q: What are the reception hours?

Our office hours are: 9:00am to 5:00pm Monday to Friday and 10:00am to 3:00pm Saturday and Sunday.

Q: Can I make tour bookings at reception?

Yes, Pool Resort has a very experienced team to answer all your questions and book tours/transfers. This is a FREE tour desk designed to make your tour experience a memorable one.

Services & Facilities FAQ’s

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Yes, wireless broadband internet access is available (surcharge)

Q: What facilities do you have?

The resort boasts a 185 metre swimming pool. BBQ’s available for hire.

Q: Is there car parking available?

Underground car parking is available at no extra cost. 1 car park space per apartment.

Q: Is all linen provided?

All linen is provided. Pool towels are also provided in the apartment.

Q: How often are the apartments serviced?

Apartments are serviced once after every 7 night stay

Q: Is the pool heated?

The swimming pool is not heated

Location FAQ’s

General information about our location.

Q: Are there shops or restaurants nearby?

Shops and restaurants are a short 10 minute drive into the heart of Port Douglas. There are restaurants within a short walking distance also.

Q: Is there public transport nearby?

The local bus companies are continually running in and out of town. The local bus pickup/drop off for Pool Resort, is a short walk, no more than a few minutes.

Q: How far away is the beach?

Access to the beach is sign posted along Port Douglas Road, with a 100 metre walk from the main road. Otherwise a drive into Port Douglas will take you directly to 4 mile beach where it is surf patrolled.

Q: Where can I buy groceries locally?

Groceries can be purchased locally from the IGA which is located 5 minutes from the resort. Coles Supermarket is located in the main street.

(07) 4084 3400
19-37 St Crispins Avenue, Port Douglas, QLD 4877 Australia
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