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Frequently Asked Questions










Port Douglas is a chic, yet relaxed seaside village, perfect for couples, families and solo travellers alike, with a range of restaurants and bars, not to mention fantastic boutique shopping. Port Douglas is also the ideal base to explore the World Hertitage- Listed Great Barrier Reef and the Daintree Rainforest and Cape Tribulation with an abundance of tours and day trips available. Port Douglas is the perfect place to relax, unwind & recharge!


We do recommend you do some research before arriving!





Q: What time is check-in and check-out?

Check-in time 2.00 pm

Check-out time 10.00 am


Q: Do you require a security bond upon check-in?

A copy of a current credit card is taken on check-in and also copy current drivers licence


Q: Is after hours check-in available?

Yes, please advise our reception team if you are arriving outside our reception hours. We have a very easy after hours checkin procedure.


Q: Can I have early check-in?

It just depends if we have availability. In school holidays and busy periods we simply can not offer this service . If early in out is not available, we are more than happy to store your luggage and you can still use the hotel facilities until your room is ready.


Q: Can I have a late check-out?

It just depends if we have availability. In school holidays and busy periods we simply can not offer this service. Just ask our friendly reception team during your stay. If late check out is not available, we are more than happy to store your luggage and you can still use the hotel facilities.


Q: What are the reception hours?

Our office hours are: 9:00am to 5:00pm Monday to Friday and 10:00am to 3:00pm Saturday and Sunday.


Q: Can I make tour bookings at reception?

Yes, Pool Resort has a very experienced team to answer all your questions and book tours. You are most welcome to pre book tours before you arrival via our online tour desk.


Services & Facilities FAQ’s

General information about our accommodation services and on-site facilities.


Q: Is there Internet or WiFi access available?

Yes, wireless broadband internet access is available.


Q: What facilities do you have?

The resort boasts a 185 metre swimming pool.  Portable BBQ’s available for nightly hire. We have DVD’s, books, board games available at reception.


Q: Is there car parking available?

Underground car parking is available at no extra cost. 1 car park space per apartment.


Q: Is smoking allowed?

No, we are a non smoking property. This includes no smoking in all apartments, on balconies, around the pool, in the car park or the gardens.


Q: Is all linen provided?

All linen is provided. Pool towels are also provided in the apartment.


Q: Is it a fully serviced apartment?

Each apartment is equipped with linen, towels and a ‘starter pack’ of single-use amenities including washing powder, toiletries, tea and coffee. Additional supplies, including extra linen and towels, can be purchased at Reception. Pool Port Douglas is a self contained property. Apartments are not serviced daily unless by prior arrangement and a charge is applicable. For bookings of 8 nights or more, guests will be notified when a mid-stay service is due. If you do require additional amentities during your stay, you will need to supply these.


Q: How often are the apartments serviced?

Apartments are serviced once after every 7 night stay.


Q: Do you supply cots or high chairs?

Yes, we have cots & hire chairs available for hire. Cot hire is $10 per night & high chair hire for $5 for your entire stay. If you require this service, please let reception know prior to arrival.


Q: Do you supply additional bedding?

Rollway beds can be arranged at a cost of $35 per night. Only one rollway bed per apartment is permitted.


Q: Does the apartment have coffee machines?

No, all of the apartments have coffee plungers & in the starter pack there is instant coffee available. For coffee lovers, there is a number of great coffee places in town or St Crispins Cafe is a five minute walk from the resort.


Q: Is there hair dryers in the apartments?

Yes, there is hair dryers available in all apartments.


Q: Is the pool heated?

The swimming pool is not heated.


Q: What are the pool hours?

The swimming pool is open from 7am – 9am daily. Children must be supervised at all times. Glass is not permitted in or around the pool.

The pool is only for inhouse guests use only.


Q: Is there a restaurant or bar onsite?

No, we do not have a restaurant or bar at the resort. We are a short 7 minute drive from the Main Street of Port Douglas.


Q: Is there a Gym?

No, we do not have a gym onsite. There is the Port Douglas 24/7 Gym which is about a 7 minute drive away.


Q: Is there a lift at the property?

No, so please be mindful when you book Pool View Apartments as all of the Pool View Apartments are located on level 1 so there is a set of stairs to climb to access your apartment.

Some of our 3 bedroom apartments are split level.



Location FAQ’s

General information about our location.


Q: How do I get to Port Douglas from Cairns?

If you wish to hire a car, we strongly suggest pre-booking it well in advance before your arrival. It’s about a 1hr’s drive from Cairns Airport. The drive is one of the best scenic drives in Australia, so take your time!

If you require an airport transfer, there is a number of airport transfer companies available. Please note, you do need to pre book any transfers at least 48hrs prior to arrival/departure. We recommend Excellence Coaches for airport shuttle bus transfers. The cost is $50 per Adult, one way or $90 per Adult return. Children between 0 -15 is $16 per Child, one way or $32 per Child return. Children’s car seats are additional $7 each way. Any oversize luggage such as golf bags, prams etc, will occur an additional $10 per item. Excellence departs the Airport & Port Douglas on the hour, every hour between 7am – 7pm. If your flight is delayed you will be booked on the next available shuttle bus. If your flight is outside the shuttle bus run times, you will be booked
If you wish for us to book your transfers, we just require your flight number, arrival/departure times & contact phone number. We require this information at least 48hrs prior to arrival/departure date.


Q: Are there shops or restaurants nearby?

Shops and restaurants are a short seven minute drive (4 kms) into the heart of Port Douglas. Majority of the restaurants are located in town,  St Crispins Cafe is our closest cafe, which is about a five minute walk from the resort.


Q: Is there public transport nearby?

There is no public transport service in Port Douglas. We do have a number of local shuttle bus companies that constantly run around town. This service is roughly around $12 per person, return trip. Weekly passes can be purchased directly through the shuttle bus companies. The local shuttle buses roughly from 7am – Midnight.

For more info;


Excellence Coaches

SR Coaches


There is also a Taxi service available by calling 131008

Uber does exist in Port Douglas but depends on availability.


Q: How far away is the beach?

Access to the beach is sign posted along Port Douglas Road, with a 100 metre walk from the main road. Otherwise a drive into Port Douglas will take you directly to Four Beach Mile beach where it is surf patrolled. Please beware in Far North Queensland, we have stinger season. We strongly recommend swimming between the flags at Four Mile Beach all year round.


Q: Where can I buy groceries locally?

Groceries can be purchased locally from the IGA which is located 5 minutes from the resort. Coles Supermarket is located in the main street, about a 7 minute drive. Or Woolworths is located in Mossman, about a 20 min drive away. If you do not have a car, you can shop online through Coles or Woolworths. Please note, if you do buy groceries online on the day of your arrival, please make sure the delivery time is after 2pm. Please note, we can not store any groceries onsite on behalf of guests.


(07) 4084 3400
19-37 St Crispins Avenue, Port Douglas, QLD 4877 Australia
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