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Booking/Cancellation Policy

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 Applicable Cancellation Policy

– If cancelled or modified up to 28 days before date of arrival, no fee will be charged If cancelled.
– If cancelled or modified up to 7 days before the date of arrival, 100 percent of the first night will be charged.
– If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

Deposit Policy

Upon confirmation of booking we will take $100.00 deposit and credit card details.
Prices are based on current tariffs and are subject to change without notice

Accommodation:
Some property photos are indicative only. Any damages or replacement items to the property may be at guest expense.

Complaints:
Complaints must be received in writing within 14 days of checkout and will be actioned as per Complaints Register.

Tour Bookings:
As Booking Agents, we are able to arrange your tour bookings and assist with your travel plans. Tour Operators and Service Providers are not the responsibility of Pool Resort who will not be liable for any failure by these service providers. All coupons / vouchers / tickets are issued subject to the terms and conditions specified by the service providers.
Pool Resort strongly recommends Travel Insurance.

Lost Property:
Any lost property will be packaged and kept for 14 days only. These can be returned at guest’s expense if requested.

(07) 4084 3400
POOL RESORT PORT DOUGLAS
19-37 St Crispins Avenue, Port Douglas, QLD 4877 Australia
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